Your users open your status page and see a green checkmark. Meanwhile, your API has been returning 503s for the last eight minutes. That's the gap between a status page tool and an actual uptime monitor.
StatusIQ — Freshworks' hosted status page product — is excellent at communicating incidents after you know about them. But it doesn't find incidents for you. Vigilmon does both: it actively monitors your endpoints across multiple regions and powers a status page you can share with customers.
This guide breaks down the key differences so you can choose the right tool — or understand why you might need both.
What Is StatusIQ?
StatusIQ is a hosted status page and incident communication platform built by Freshworks. It lets you create a public-facing page that shows the health of your services, post incident updates, schedule maintenance windows, and notify subscribers.
StatusIQ integrates with monitoring tools via its API — if you have a monitoring platform that detects an outage, it can push that status to StatusIQ automatically. But StatusIQ itself does not perform active monitoring checks. It displays what you tell it.
StatusIQ is often used by teams that already have monitoring tools (Datadog, New Relic, PagerDuty) and need a clean, branded page to communicate status to customers.
What Is Vigilmon?
Vigilmon is a developer-first uptime monitoring platform with a built-in public status page. It actively checks your endpoints — HTTP, TCP, heartbeats — from multiple geographically distributed probe nodes, and alerts you the moment a real outage is confirmed.
The multi-region consensus model is the core architectural difference: Vigilmon fires checks from 3+ independent locations simultaneously. An alert only fires when all nodes confirm the target is down. This eliminates false positives from single-probe tools — no more 2am pages for a transient AWS hiccup.
Vigilmon also includes a public status page you can share with customers, with per-service status indicators backed by real monitoring data.
Core Difference: Active Monitoring vs. Status Communication
| Capability | StatusIQ | Vigilmon | |---|---|---| | Public status page | Yes | Yes | | Active HTTP monitoring | No | Yes | | TCP port monitoring | No | Yes | | Heartbeat / cron monitoring | No | Yes | | Multi-region consensus alerting | No | Yes | | SSL certificate monitoring | No | Yes | | Automated outage detection | No | Yes | | Manual incident posting | Yes | Yes | | Subscriber notifications | Yes | Yes | | Incident communication | Yes | Yes |
StatusIQ is communication-first. Vigilmon is detection-first with communication built in.
Uptime Checks and Probe Locations
StatusIQ does not perform uptime checks independently. Any status displayed on a StatusIQ page reflects what integrations or manual updates push to it. If your monitoring tool doesn't detect the outage — or if you haven't configured the integration — StatusIQ stays green while your service is down.
Vigilmon monitors from multiple distributed probe nodes. Every HTTP check fires from 3+ locations. Before any alert or status change, all probes must independently confirm the failure. This means:
- Transient regional failures don't update your status page
- Real outages are detected and reflected automatically within minutes
- Your status page reflects actual observed behavior, not manual updates
For teams without a dedicated monitoring platform, Vigilmon provides detection and communication in one tool. For teams that already have monitoring (Datadog, New Relic), Vigilmon can complement those tools with a more developer-friendly alert surface and a built-in status page.
Alert Channels
StatusIQ sends subscriber notifications — email and SMS updates when you manually post an incident or update. It does not generate proactive alerts because it has no detection capability.
Vigilmon alerts via:
- Slack
- Webhooks (PagerDuty, OpsGenie, custom)
- SMS (paid plans)
Alerts fire automatically when multi-region consensus confirms an outage. No manual intervention required. Your on-call engineer gets paged, and your status page updates — without you needing to notice the problem first.
Pricing Comparison
| Plan | StatusIQ | Vigilmon | |---|---|---| | Free tier | 1 status page, limited features | 5 monitors, status page, 5-min intervals | | Credit card required for free? | Depends on plan | No | | Paid entry | ~$29/month (Freshworks suite) | Affordable flat pricing | | Active monitoring included | No (requires separate tool) | Yes | | Status page included | Yes | Yes |
StatusIQ pricing depends on your Freshworks plan tier. More importantly, StatusIQ doesn't include active monitoring — that cost is separate, on top of your StatusIQ subscription.
Vigilmon's free tier gives you 5 real monitors with multi-region consensus alerting, plus a status page, with no credit card required.
Incident Management
Both tools handle incident communication, but in different ways.
StatusIQ gives you:
- Manual incident creation and updates
- Subscriber notifications (email/SMS)
- Scheduled maintenance announcements
- Customizable status page branding
- Freshworks CRM integration
Vigilmon gives you:
- Automatic incident detection
- Real-time status page updates driven by monitoring data
- Alert routing to your existing incident tools (PagerDuty, Slack, webhooks)
- Manual incident updates and maintenance windows
For teams that need advanced incident communication workflows — subscriber segmentation, incident templates, post-mortem tooling — StatusIQ's dedicated focus on communication is an advantage. For teams that primarily need to know about outages before customers do, Vigilmon's detection-first model is the right starting point.
When to Use StatusIQ
StatusIQ makes sense if:
- You already have robust monitoring (Datadog, New Relic, PagerDuty) and just need a clean status page
- Your primary need is customer-facing incident communication and subscriber notifications
- You're already in the Freshworks ecosystem
- You have ops team bandwidth to manage monitoring integrations separately
When to Use Vigilmon
Vigilmon makes sense if:
- You need active uptime monitoring and a status page in one tool
- You don't have a monitoring stack yet and want to start with something that works in minutes
- False alerts are a problem — you want consensus-based alerting, not single-probe noise
- You want monitoring that automatically drives your status page without manual updates
- Your budget is limited and you need a genuinely usable free tier
The Integration Question
A common architecture is: monitoring tool (detects problems) → status page tool (communicates problems). StatusIQ occupies the right side of that pipeline.
Vigilmon occupies both sides. It detects problems via active multi-region monitoring and communicates them via its built-in status page and alert routing. For teams that don't need enterprise-grade incident communication workflows, this is simpler, cheaper, and faster to set up.
Conclusion
StatusIQ is a well-built product that solves a specific problem: communicating service status to customers after you already know something is wrong. It does not find the problem for you.
Vigilmon finds the problem and tells you about it — and gives you a status page to share with customers. Multi-region consensus alerting means the alerts you receive reflect real failures, not network noise. The free tier means you can start monitoring in under 5 minutes with no payment information.
If you need active monitoring as the foundation, Vigilmon is the complete solution. If you need enterprise incident communication on top of an existing monitoring stack, StatusIQ fills that role — but you'll still need something doing the actual detection.
Start monitoring free at vigilmon.online — 5 monitors, status page, multi-region consensus alerting, no credit card required.
Tags: #monitoring #uptime #statusiq #freshworks #statuspage #vigilmon #devops #2026